Frequently Asked Questions
Welcome to the AmbientLights FAQ page! Here you’ll find answers to our most frequently asked questions. If you don’t find what you’re looking for, feel free to contact us directly.
What is AmbientLights?
AmbientLights offers permanent holiday and connected smart outdoor lighting solutions. Our DIY-friendly kits allow you to install stunning lighting displays for holidays, events, and everyday enjoyment without the hassle of temporary setups.
How do AmbientLights work?
Our lighting systems are designed to be easy to install and use. They connect to your home's Wi-Fi and can be controlled via our mobile app, allowing you to customize colors, patterns, and schedules from your smartphone or tablet.
What products does AmbientLights offer?
We offer permanent holiday lighting for rooflines and smart connected landscape lighting, including spotlights and two types of path lights. Our products are designed for year-round use, providing versatility and beauty to your home.
Do you offer installation services?
AmbientLights does not provide installation services. However, our products are designed to be DIY-friendly. You can install them yourself or hire a local handyman or contractor. We also offer partner/installer-based pricing for contractors and Christmas lights installers.
Are AmbientLights weatherproof?
Yes, all AmbientLights products are built to withstand various weather conditions, ensuring they remain functional and beautiful throughout the year.
How difficult is the installation process?
Our kits are designed for easy installation, with clear instructions included. We have designed our lights to be 48V RGBW LEDs this makes installation even easier because you do not need to inject power as often like you would have to with a 12V, 24V or 36V option. Most customers find the process straightforward, but if you encounter any issues, our customer support team is here to assist you.
What tools will I need for installation?
You’ll need basic tools such as a ladder, drill, and measuring tape. Detailed tool requirements and instructions are provided in our installation guides.
Can I hire someone to install the lights for me?
Yes, you can hire a local handyman or contractor to install the lights for you. We also offer special pricing for contractors who wish to offer our products to their customers.
How do I control my AmbientLights system?
You can control your lights via the AmbientLights mobile app, available for both iOS and Android devices. The app allows you to customize colors, patterns, schedules, and more.
Can I sync my lights to music?
Yes, our advanced lighting systems have the capability to sync with music, creating dynamic light shows that move to the beat of your favorite tunes.
I need additional help, who can I contact?
If you need further assistance, please reach out to our customer support team via our Contact Us page. We're here to help!